Testimonials

Just a few things people have said about the March 09 courses

 

 "interesting, informative and uplifting"

"Superb, came away felling energised and positive"

"Customer care and service is paramount. First impressions count"

"Have more passion for your job and area"

"Your an Ambassador, excellence in customer service is vital"

"I wish everyone could watch it"

"Doesn't take much to positively promote the city"

"Clear concise messages"

"refreshingly different type of course"

"Excellent way of covering the subject"

Delegates were also asked which aspect of their work they would be reviewing and how the course will change the way they work in the future:

1. Have more local knowledge

2. Always to smile and make sure I am approachable at all time regardless of other people

3. Deliver good customer service 100% of the time, not 99%

4. Find out more about local amenities, bus timetables etc

5. Continue to provide good customer service - be more aware of things in the region and pass information on.

6. Going the extra mile for each and every customer

7. Spread the word

8. The way I act around customers

9. Front of house greeting and interaction

10. First impression, greeting, product knowledge and  area information

11. Listening to customers and engaging them directly

12. Product knowledge - learning about other points of interest available to people visiting