About Yorkshire Passion
Yorkshire Passion is a highly visual, entertaining approach to customer service. We look at the visitor experience through theatre, film and entertaining verbal presentations. The training session will incorporate two short plays (written by John Godber), that illustrate the central role of people in delivering quality customer service.
Who is Yorkshire Passion aimed at?
Yorkshire Passion is designed for any business, employee or individual who has contact with customers or visitors here in East Yorkshire. This includes employees from:
- Accommodation, food and beverage sectors
- Tourist attractions and activities
- Retail and Leisure sectors
- And just about anyone who meets with customers
Taxi drivers, hotel receptionists, housekeeping staff, retail service assistants and leisure centre staff have all attended the courses to date – with some great results!
Why should I get involved?
Tourism is a serious business which contributes over £670 million annually into our local economy. Whether you are part of the hospitality, service or retail sector you and your staff will already be engaging with our visitors. Promoting a positive image of the area really does matter!How much does it cost?
Yorkshire Passion sessions FREE of chargeWhen is the next course?
New course dates to be announced soon!
We are planning to deliver another week of courses in spring 2010. If you are interested in booking places, or would like to discuss your organisations requirements, please contact us.
Don't just take our word for it!
Over 1400 delegates have already attended the Yorkshire Passion pilot programme and are now putting their new skills and knowledge into practice.
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Barbara Macniven
Tourism Marketing & Development Officer
Wykeland House
47 Queen Street
Hull
HU1 1UU
Email: barbara.macniven@vhey.co.uk
